Refund and Return Policy

Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Additionally, we do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

• Gift cards • Downloadable software products • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

• Books with obvious signs of use • CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email notification confirming receipt of the returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at:

refund@cernivaspace.com

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.